RETURNING ITEMS FROM YOUR ORDER

We understand that sometimes a product may not be quite right for you. If you wish to return an item, you have 30 days from receipt of delivery to get in touch, and return your item.  Please know that the customer is responsible for the postage costs when returning their product.

The goods must be unused, in a saleable condition and in their original packaging, or we will be unable to process the return.

You’re welcome to contact us by email at hello@bubbabear.co.uk to arrange your return

HOW LONG WILL IT TAKE TO PROCESS A REFUND?

We’ll refund you within 14 working days of returning the item to us, and refunds will be made using your original payment method. If you haven’t received your refund within this timescale, please contact us and we’ll investigate.

*All returns should be returned as sold and in original packaging.